Legal
Change Request Form
How to request changes to an agreed project scope
Change Request Form
Last Updated: August 2026
This page describes how changes to an agreed project scope are requested and approved. It should be read together with the Scope Control and Change Requests clause of our Terms of Service. DXHUBX ICT LIMITED is not obligated to perform out-of-scope work without a signed or accepted Change Request.
1. When to Use a Change Request
Use a Change Request when work, functionality, a feature, or a requirement falls outside the agreed scope of a signed SOW or service agreement. Common examples include new features, modifications to agreed specifications, additional integrations, new content, or changes that increase the effort or timeline of a project.
2. How to Submit a Change Request
Send your Change Request in writing to your DXHUBX contact or to info@dxhubx.co.tz, including the information set out in Section 4 below. Where instructed, an authorised representative of the client must submit the request for it to be treated as an authorised instruction, in accordance with the Electronic Communications clause of our Terms of Service.
3. What Happens Next
- DXHUBX will assess the request and provide a quotation for any additional fees and the impact on the timeline.
- If the client approves the quotation in writing, the Change Request is recorded, and the scope, fees, and timeline are updated accordingly.
- No out-of-scope work will begin until the Change Request is approved.
- If the client repeatedly changes or adds requirements, DXHUBX may require the project to be re-scoped and the agreement amended in writing.
4. Information to Include
To help us assess your request quickly, please include:
- Project name / reference: the project or agreement reference
- Client name: your organization and contact details
- Date: the date of the request
- Description of the change: what you want added, modified, or removed
- Reason for the change: the business reason
- Impact on scope: your understanding of how it affects the existing scope
- Urgency / target date: if the change is time-sensitive
- Submitted by: the name and role of the authorised representative
5. Fees and Timeline
Changes may require additional payment, quoted separately before work begins, and additional time, which extends the delivery schedule accordingly. Approved Change Requests form part of the project documentation and take precedence over the original SOW only to the extent of the change, subject to the order of precedence in our Terms of Service.
6. Contact Information
Company: DXHUBX ICT LIMITED
Email: info@dxhubx.co.tz
Support: roseevanskyara@dxhubx.co.tz
Phone / WhatsApp: +255 753 587 561
Location: Dar es Salaam, Tanzania