DXHUBX ICT

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Terms of Service

Last Updated: February 3, 2026

1. Acceptance of Terms

By accessing and using the services provided by DXHUBX ICT ("we," "us," or "our"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Provided

DXHUBX ICT provides information and communications technology (ICT) services including, but not limited to:

  • Custom web application development
  • Database design and management
  • Network infrastructure setup and maintenance
  • System integration
  • Technical support and consulting

Specific terms for each service will be outlined in individual service agreements or contracts.

3. Client Responsibilities

As a client of DXHUBX ICT, you agree to:

  • Provide accurate and complete information necessary for project delivery
  • Respond to requests for feedback and approvals in a timely manner
  • Make payments according to agreed-upon terms
  • Maintain confidentiality of any login credentials or access information provided
  • Use our services in compliance with all applicable laws and regulations

4. Payment Terms

Payment terms are established on a per-project basis. Generally:

  • Initial deposits may be required before work begins
  • Milestone payments may be structured for larger projects
  • Final payment is due upon project completion and acceptance
  • Late payments may incur additional fees
  • All fees are quoted in Tanzanian Shillings (TZS) or US Dollars (USD) as agreed

5. Intellectual Property Rights

Client-Owned Content: You retain ownership of all content, data, and materials you provide to us.

Developed Solutions: Upon full payment, you receive ownership rights to custom-developed solutions as specified in the project agreement. We retain the right to use generic code, frameworks, and methodologies developed by us.

Third-Party Components: Some solutions may incorporate third-party software or components subject to their own licenses.

6. Warranties and Disclaimers

We warrant that:

  • Services will be performed with professional care and skill
  • Delivered solutions will substantially conform to agreed specifications
  • We have the right to provide the services offered

Disclaimer: Except as expressly stated, our services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that services will be uninterrupted or error-free.

7. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for any indirect, incidental, special, or consequential damages
  • Our total liability shall not exceed the amount paid by you for the specific service giving rise to the claim
  • We are not responsible for losses resulting from your failure to maintain backups or secure credentials

8. Support and Maintenance

Post-delivery support and maintenance terms are defined in individual service agreements. Generally:

  • A warranty period covers defects in workmanship
  • Ongoing support and maintenance requires a separate agreement
  • Emergency support may be available at premium rates
  • Updates and enhancements are quoted separately

9. Termination

Either party may terminate a service agreement:

  • By mutual written agreement
  • For breach of material terms (with notice and opportunity to cure)
  • If the other party becomes insolvent or bankrupt

Upon termination, you are responsible for payment for all work completed to date.

10. Confidentiality

Both parties agree to maintain confidentiality of sensitive information shared during the course of service delivery. This obligation survives termination of the service agreement.

11. Data Protection and Privacy

We handle your personal and business data in accordance with our Privacy Policy and applicable data protection laws in Tanzania.

12. Dispute Resolution

In the event of a dispute:

  • Parties will first attempt to resolve through good-faith negotiation
  • If unresolved, disputes may be submitted to mediation
  • Legal proceedings, if necessary, shall be conducted in Tanzania under Tanzanian law

13. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including natural disasters, war, civil unrest, telecommunications failures, or government actions.

14. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services constitutes acceptance of modified terms.

15. Governing Law

These Terms of Service are governed by the laws of the United Republic of Tanzania. Our business is registered with BRELA (Business Registration Number: 630292).

16. Contact Information

For questions about these Terms of Service, please contact us:

Note: These terms apply to general service inquiries and website usage. Specific project engagements will be governed by detailed service agreements that supplement these terms.