1. Service Description

DXHUBX may provide hosting and cloud services including, but not limited to, shared or dedicated web hosting, VPS and cloud instances, managed servers, domain registration and renewal, DNS management, SSL certificates, business email, and cloud migration or management. The specific services, resources, and limits are defined in the applicable service agreement, order form, or SOW.

2. Third-Party Providers

DXHUBX acts as an integrator and manager of third-party infrastructure (such as AWS, Azure, Oracle Cloud, domain registrars, DNS providers, and email providers) rather than as the underlying provider. Those services are governed by the relevant provider's terms, and DXHUBX is not responsible for the provider's availability, changes, or discontinuation of services, subject to applicable law.

3. Domains, DNS, and Account Ownership

• Domains: Where DXHUBX registers a domain on behalf of the client, the domain is registered in the client's name (where the registrar permits) unless otherwise agreed in writing. The client is responsible for renewal fees and for keeping registration details accurate.
• DNS and hosting: Hosting accounts, VPS instances, cloud accounts, and email accounts may be created by DXHUBX on behalf of the client. Ownership is as agreed in the project agreement. Where DXHUBX creates accounts in its own name for administration purposes, the client may request transfer of control upon full payment and completion of the agreement.
• SSL and email: SSL certificates and email services are provided in accordance with the hosting arrangement agreed for the project.

4. Fees and Renewals

Recurring fees (hosting, domains, licenses, and managed services) are payable in advance on the agreed billing cycle. Domain renewals and other recurring third-party fees are the client's responsibility. Where DXHUBX pays such fees on the client's behalf, the client must reimburse DXHUBX, and failure to do so may result in suspension of the related services in accordance with our Terms of Service.

5. Acceptable Use

The client must use hosting and cloud services in accordance with our Acceptable Use Policy and applicable law. Prohibited uses include hosting unlawful content, sending spam, abusive resource usage, and activities that threaten infrastructure or other clients. DXHUBX may suspend services for violations in accordance with our Terms of Service.

6. Backups and Disaster Recovery

Unless expressly included in a written agreement, DXHUBX does not guarantee backup frequency, retention period, RPO, RTO, disaster recovery, or restoration capability. Where backups or disaster recovery are agreed in writing, the specific parameters are defined in that agreement and do not extend beyond it. Clients are responsible for maintaining their own backups of critical data, as described in our Terms of Service.

7. Availability and Support

Availability commitments, support response times, and credits, if any, are defined in the applicable SLA and apply only where a paid SLA is in place. DXHUBX does not guarantee uninterrupted availability, and services may be affected by scheduled maintenance, security patches, internet outages, or third-party infrastructure failures.

8. Security

Within the agreed scope, DXHUBX will apply reasonable security practices and the security controls agreed for the service. The client remains responsible for its passwords, accounts, staff access, endpoint security, and the security of content and applications it places on the services, as described in the Cybersecurity Responsibility clause of our Terms of Service.

9. Data Protection

Where hosting or cloud services involve processing personal data on behalf of the client, the client remains the data controller and DXHUBX processes data under the client's instructions. A Data Processing Agreement (DPA) may apply. See our Privacy Policy for how we handle personal data on our own website.

10. Suspension and Termination

DXHUBX may suspend or terminate services for non-payment, abuse, unlawful content, security threats, excessive resource usage, or other reasons set out in our Terms of Service. On termination, DXHUBX will use reasonable efforts to assist with migration at fees and terms agreed at the time, and account credentials will be released once all outstanding fees are settled.

11. Liability

DXHUBX's liability is subject to the Limitation of Liability clause in our Terms of Service, including the exclusion of indirect and consequential damages and a cap on total liability, to the maximum extent permitted by law. We are not liable for data loss or downtime caused by third-party infrastructure, internet outages, or circumstances beyond our reasonable control.

12. Governing Law

This agreement is governed by the laws of the United Republic of Tanzania, and disputes will be handled in accordance with the Dispute Resolution clause of our Terms of Service.

13. Contact Information

Company: DXHUBX ICT LIMITED
Email: info@dxhubx.co.tz
Support: roseevanskyara@dxhubx.co.tz
Phone / WhatsApp: +255 753 587 561
Location: Dar es Salaam, Tanzania